Contact

For all general enquires (including compliments and complaints) please complete the form below. We will endeavor to respond within 24 hours. Alternatively you can write to us at our head office or give us a quick call.

Contact Form

Head Office Address

Crystal Palace Physio Group
Jubilee Stand
National Sports Centre
London
SE19 2BB

 020 8778 9050
 020 8659 1501
enquiries@cppg.co.uk

  • Download Our Complaints Procedure
  • ISO 9001 is one of the Standards that Crystal Palace Physio Group maintains as part of our commitment to excellence.  Please contact us at feedback@cppg.co.uk if you would like to view our Quality Policy.

General Information

Could you please arrive 10 minutes early to complete the registration process and bring any relevant information that you think the physiotherapist may find useful e.g. x-ray results, letters from consultants, medical reports etc. Your Initial Appointment will last for up to 30 minutes and subsequent appointments up to 30 minutes, so please allow enough time for your assessment and treatment. You have the right to access your clinical notes.

What should I expect to happen at the assessment?

The physiotherapist will take a detailed history and then do an examination using a number of recognised tests to try to establish the nature of your problem. They will then begin treatment with you or advise you on the best course of action. This will often include a series of exercises or other self-management advice to help you recover. It is important that you follow this advice because our experience tells us that the patients who follow their plans generally respond better to treatment.

What do I wear?

Please wear (or bring to change in to) suitable clothing that allows the physiotherapist to effectively examine your injury (the body part to be treated needs to be accessible). Shorts, vest top or other similar attire generally work well in the clinic.

Do I pay?

No. The treatment you receive is via the NHS and the physiotherapist does not require any payment from you.

What if I need to cancel?

Please call 020 8778 9050, option 2 as soon as you know you will be unable to attend an appointment so it may be given to other patients. Cancellations must be made at least 24 hours prior to the appointment. Should you wish to cancel over the weekend or out of hours, please leave a message on our answering machine. All appointments are required to be rebooked within 1 week to avoid discharge back to your GP.

Our cancellation policy is intended to avoid unnecessary loss of appointments which can lead to increased waiting times;

  • If you fail to attend your appointment or cancel with less than 24hrs notice more than once you will be discharged back to your GP.
  • Frequently cancelling your appointments with more than 24hrs notice may also lead to discharge back to your GP.

We understand it can be unavoidable to cancel your appointment and these circumstances will always be considered if you inform us that you are unable to attend. The aim of our policy is to ensure our waiting times are kept to a minimum to benefit all of our patients.

What if I running late?

To ensure you are given sufficient time in your appointment for your treatment, if you arrive more than 10 minutes late you will be asked to rebook your appointment.

What if I have additional requirements?

If you have any special requirements please notify our team at the time of booking. If you require a chaperone, please inform us, as this will need to be arranged for you.

How do I get there?

The location of your appointment should be contained within the confirmation letter you have received. Directions to all of our clinics can be found on our website.

How do I contact you?

Phone Number: 020 8778 9050 option 1

E-mail Address: enquiries@cppg.co.uk

Website: www.cppg.co.uk

Fax Number: 020 8659 1501

When are you open?

Monday to Thursday 8am to 8pm

Friday 8am to 4pm

Saturday 9am to 1pm

Sunday Closed

(All our clinics opening hours vary – please contact us for further information)

What other services do you offer?

Services available for your personalised treatment include:

  • Acupuncture
  • Sports Massage
  • Women’s Health
  • Pilates (including antenatal and postnatal)
  • Yoga
  • Sports Science and Testing
  • Running Assessments
  • Bike Fitting
  • Podiatry and Chiropody
  • Orthotics
  • Nail Surgery

Please take a look at our website – www.cppg.co.uk – to see what other services we offer and their locations.

How is my information is stored?

Crystal Palace Physio Group work together with health professionals such as your GP or Consultant. This can include sharing information about you to make sure the care you are given is the best, is right for you and meets your needs. You are able to opt out of us sharing your information. The Government has emphasised the importance of security and confidentiality in relation to personal information and has strengthened the legislation and guidance in this area, in particular through the Data Protection Act 1998. More information on how we manage your information is available here.

Safeguarding Statement

Crystal Palace Physio Group is committed to safeguarding all vulnerable patients who access our services. We  work together with our partner organisations to safeguard vulnerable adults and children from all forms of abuse, neglect and exploitation. In line with Care Quality Commission (CQC), Fundamental Standards 2015, people who use services will be protected from abuse, or the risk of abuse, and their human rights respected and upheld.

If you would like a Chaperone during your treatment, please notify a member of staff when booking the appointment.

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