“This service is absolutely superb. Being able to refer myself was such a wonderful thing to do, rather than having to try and get an appointment with a Dr which are very difficult. I didn't have to wait at all before my first appointment. The physio was superb. She was very confident that I could treat my issue and it really helped my peace of mind. I had thought I was going to be disabled by my problem but she put my mind at ease. The exercises were good and have helped enormously. I would recommend this service highly - it has changed my outlook on life. I feel very positive that I can be well and mobile. Thank you so so much.” - Anon 2017From 3rd April 2018, if you are 18 years or older and have back, neck, joint or general muscle problems you can now self-refer to physiotherapy without the need for a GP appointment. You can still see your GP to be referred, but self-referral aims to give you rapid access direct to a physiotherapy telephone assessment.
Self-referral gives you rapid access to a physiotherapist (via PhysioDirect) without the need to see your GP, thus improving your access and wait time. It puts you in control of your care.
PhysioDirect is a telephone assessment with a chartered Physiotherapist who’ll assess you over the phone to understand your needs and expectations and assist in providing advice and guidance about your condition or agreeing an appropriate next step in your care. This maybe an onward referral to an exercise class, hospital or face to face physiotherapy.
PhysioDirect (telephone consultations) are not suitable for patients who require an interpreter, do not have a telephone or are hard of hearing/deaf. These patients can self-refer using our online form and will be booked direct into a face to face consultation or offered an option for an email consultation.
If you feel that you would benefit from our services and are registered with a Bromley GP and you would like to self-refer, all you have to do is call our dedicated Customer Service Team on 01689 88 77 10.
Our phone lines are open Monday to Friday from 8am to 4pm. Outside of these times you will be able to leave a voicemail and we will return your call as soon as we can.
When you call, a member of our team will register you on our system and take some contact details to arrange your PhysioDirect telephone assessment. It would be helpful if you could have your NHS number to hand.
You will then be called on a date and time agreed with you by one of our physiotherapists who specialises in musculoskeletal conditions.
If for any reason you are unable to take our phone call at the agreed time, please inform us in advance where possible.
Letting us know in advance keeps waiting times low for yourself and other patients and helps to reduce costs to the NHS.
If you need to change your assessment date or time or no longer wish to be assessed, please contact us at least 24hrs prior to your appointment so it can be offered to someone else.
Be ready to be contacted by our physiotherapist at the agreed time on the telephone number you provided.
Our physiotherapist will ask you a number of questions to understand the impact on your activities and work.
This is to help them understand your problem and with you agree a treatment plan from one of the options below:
The Physiotherapist may decide that physiotherapy it not appropriate for you, if necessary you may be advised to make an appointment to see your GP.
PhysioDirect (telephone consultations) are not suitable for patients who require an interpreter, do not have a telephone or are hard of hearing. Only these patients can self-refer using our online form and will be booked direct into a face to face consultation or offered an option for an email consultation.